Hotels
Enterprise Hospitality,
At Every Level.
From boutique properties to multi-floor hotels, Pillar's commercial platform gives hotel operators room-level guest portals, work order routing, and amenity management at scale.
Talk to SalesRoom-Level Portals
Each guest accesses a portal specific to their room type — tailored amenities, guides, and info.
Room Type System
Assign rooms to types (Standard, Deluxe, Suite) with type-specific amenity guides and content.
AI Concierge per Hotel
Every hotel gets a full AI concierge — local discovery, day planning, and property knowledge.
Work Orders by Room
Guests submit maintenance requests tied to their room number — routed to the right team instantly.
Late Checkout at Scale
Guests request late checkout from their room portal. Hotel staff review and respond centrally.
One QR Per Hotel
A single hotel-wide QR code. Guests are prompted to enter their room number for personalised access.
Room Type Management
Tailored Content for
Every Room Category.
Create room types — Standard, Deluxe, Suite, Penthouse — each with their own amenity guides.
Assign individual rooms or ranges (e.g. floors 3–8 = Deluxe) to a room type in seconds.
Suite guests see the hot tub guide. Standard guests see the gym access info. Relevant, not overwhelming.
Hotel-wide amenities (pool, spa, restaurant hours) surface for every guest regardless of room type.
Operations
Work Orders That
Go to the Right Team.
Guests submit maintenance requests through their room portal — with their room number attached automatically.
Categories route to specific contacts: housekeeping, engineering, front desk, or management.
Hotel managers see all open requests across all rooms in a single dashboard view.
Full activity log per hotel — filterable by room, status, and date.
FAQ
Common Questions
Explore the Platform
Ready to Upgrade Your Hotel's Guest Experience?
Set up your hotel in minutes. Room types and all.
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